Terms of Service

Effective November 14, 2026 · Section 11 includes an arbitration agreement and class-action waiver

These terms are an agreement between you and Riles Technology LLC ("Riles Technology," "we," "us"), a Louisiana limited liability company, for your use of Rilo: the Rilo apps, the Rilo website and web app, and rilestech.com. By creating an account or using Rilo, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use Rilo.

1. Who can use Rilo

• You must be at least 18 years old to create a household account and subscribe.
• A household owner can add family members. Children under 13 are added as profiles that the parent manages, not as account holders. Teens 13–17 may sign in only if a parent in the household invites them. The household owner is responsible for the people they add and the permissions they give.
• Keep your sign-in details private. You're responsible for activity on your account. Tell us right away if you think someone else got in.

2. Your subscription

• Price: the monthly price, plus any tax, is shown in the app or app store before you subscribe.
• Automatic renewal: your subscription renews automatically every month and is charged to your payment method until you cancel.
• Free trials: if we offer a free trial, you'll be charged when it ends unless you cancel before then. The trial length is shown before you start.
• Cancel anytime: you keep access until the end of the month you've paid for, and you won't be charged again.
  • Bought on iPhone or iPad: Settings › your name › Subscriptions › Rilo.
  • Bought on Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Rilo.
  • Bought on our website: Rilo › Settings › Subscription › Cancel.
• Refunds: payments are non-refundable except where the law requires otherwise. Purchases made through Apple or Google follow their refund rules, and refund requests go to them. If something went wrong with a web purchase, email us and we'll make it right where we reasonably can.
• Price changes: if the price changes, we'll tell you at least 30 days in advance, and you can cancel before the new price applies. Apple and Google may also ask you to agree to a price increase.
• Deleting the app doesn't cancel your subscription. Cancel using the steps above.

3. Your content

• Your household's information belongs to you. We don't claim ownership of anything you put into Rilo.
• You give us permission to store, process, display and send your content only as needed to run Rilo for you and as described in our Privacy Policy. That permission ends when you delete the content or your account, except for copies we must keep by law.
• Only add information you have the right to add, including information about other people.

4. Rii, reminders and suggestions

• Rii helps organize information and suggests next steps. Rii can be wrong or miss things. Check anything important, like dates, deadlines, medicine, payments and pickups, against the original source.
• Rilo is not professional advice. Nothing in Rilo is legal, medical, financial, tax or safety advice.
• Rilo is not an emergency service. In an emergency, call 911.
• Reminders and notifications depend on your device, settings and internet connection, and may be delayed or not delivered.

5. Connected services

When you connect another service, like an email account, calendar or vehicle app, you're also following that service's terms. We aren't responsible for other services, and they can change or stop working with Rilo at any time. You can disconnect them whenever you like.

6. Using Rilo fairly

Please don't:

• use Rilo to break the law, harass anyone, or store content that isn't yours to store;
• try to get into other households' information, our systems or another person's account;
• copy, resell, reverse-engineer or overload Rilo, or use bots or scrapers on it;
• upload viruses or anything harmful.

We may suspend or close an account that breaks these rules or puts other people at risk. Where it's reasonable, we'll tell you first and give you a chance to export your information.

7. Our part

• Rilo, its design, the Rilo and Rii names and logos, and our software belong to Riles Technology. We give you a personal, non-transferable right to use Rilo while your account is in good standing.
• We keep improving Rilo, so features may change. If we remove something important you pay for, we'll tell you in advance.
• We work to keep Rilo available, but we can't promise it will always be available or error-free.
• If you send us ideas or feedback, we may use them without owing you anything.

8. Ending your account

You can delete your account at any time (see Delete your account). Remember to cancel your subscription too if you bought it through Apple or Google. If we ever shut Rilo down, we'll give you at least 30 days' notice and a way to export your information.

9. Disclaimers

To the fullest extent the law allows, Rilo is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Some places don't allow these disclaimers, so some may not apply to you.

Security. We use reasonable safeguards to protect your information, as described in our Privacy Policy. But no service connected to the internet is completely secure, and we can't promise that your information will never be accessed, disclosed, changed or lost without permission, including through attacks by others or failures of services we rely on. To the fullest extent the law allows, we aren't responsible for unauthorized access that happens despite those reasonable safeguards.

10. Limits on our liability

To the fullest extent the law allows, Riles Technology and its owners, members, employees and service providers won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost data, profits or opportunities, arising from your use of Rilo, including from any unauthorized access to your information. Our total liability for all claims about Rilo is limited to the greater of what you paid us for Rilo in the 12 months before the claim, or $100. Nothing in these terms limits liability that can't be limited by law, such as for our gross negligence or intentional misconduct where the law doesn't allow it to be limited.

11. Disputes and arbitration

Please read this section carefully. It affects how disputes are resolved, and it means you and we give up the right to a jury trial and to bring or join a class action.

• Talk to us first. Most problems can be fixed quickly. Email admin@rilestech.com with your name, your account email and what you'd like us to do, and give us 60 days to try to resolve it before starting a formal claim.
• Binding arbitration. If we can't resolve it, any dispute about Rilo or these terms will be decided by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, instead of in court. The arbitration can be done by video, phone or written submissions, or in person near where you live. For claims you bring, we'll pay the filing, administration and arbitrator fees beyond what you'd pay to file in court, as the AAA rules provide.
• Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may also go to court to stop misuse of our intellectual property or our systems.
• No class actions. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not combine claims of more than one person. If this class-action waiver is found unenforceable for a claim, that claim goes to court instead of arbitration.
• Your right to opt out. You can opt out of this arbitration agreement within 30 days of first accepting these terms by emailing admin@rilestech.com with the subject "Arbitration opt-out," your name and your account email. Opting out doesn't change anything else in these terms.
• Law and courts. These terms are governed by the Federal Arbitration Act, the laws of the State of Louisiana and applicable U.S. federal law. Anything that goes to court, other than small claims, will be heard in the state or federal courts serving Plaquemines Parish, Louisiana, unless the law where you live gives you the right to bring it where you live.

12. If you got Rilo from Apple's App Store

• These terms are between you and Riles Technology, not Apple. Riles Technology, not Apple, is responsible for Rilo and its content.
• Apple has no obligation to provide maintenance or support for Rilo.
• If Rilo doesn't meet a warranty that applies, you may notify Apple, and Apple will refund the purchase price, if any. Apple has no other warranty obligation for Rilo.
• Apple isn't responsible for any claims about Rilo, including product liability claims, claims that Rilo doesn't meet legal or regulatory requirements, consumer protection or privacy claims, or claims that Rilo infringes someone else's rights. Riles Technology is responsible for those to the extent these terms say so.
• You confirm you're not located in a country subject to a U.S. government embargo and aren't on a U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Changes to these terms

If we make a significant change, we'll tell you in the app or by email at least 30 days before it takes effect. If you keep using Rilo after that, the new terms apply. If you don't agree, you can cancel and delete your account.

14. Everything else

These terms and the Privacy Policy are the whole agreement between you and us about Rilo. If a part of these terms can't be enforced, the rest still applies. If we don't enforce a part right away, we haven't given up the right to enforce it later. You can't transfer these terms to someone else; we may transfer them as part of a merger, acquisition or sale of assets.

15. Contact

Riles Technology LLC
Email: admin@rilestech.com